How many instances in your life do you suppose you will go to a salon to get your hair cut or styled? Let’s have a look at, in case you start when you’re about 2 years old and go 6 occasions a year till you are about 70 years old, that seems to be over 400 visits. Much more impressive is the amount of money (over $12.000 USD for average $30 visits) you’ll end up spending in your lifetime to chop, fashion and care in your hair. This doesn’t even include special hair care merchandise or additional companies corresponding to coloring, perms, treatments, etc.
With these statistics, it is protected to say that our hair is a crucial part of our lives. Discovering the correct hair stylist and salon is essential to the top results of any hair fashion or process. Emiliano Vitale, Artistic Director for E Salon in Wahroonga Australia, says, “All shoppers look to us for direction. It is as much as us to hear fastidiously, understand our purchasers needs and wishes after which to translate this into a method which is specifically designed and tailored to their way of life and private needs.” We have invited Emiliano to visit with us and reply a number of questions on salons, hairdressers and hair styles. Beneath are his insightful solutions:
Question: Women and men spend 1000’s of dollars every year going to salons and caring for their hair. But most people report that they are less than happy with the results. Whenever you read among the salon evaluations on the market you can see folks that like the look of their reduce/color/perm but are very unhappy with the service. Some describe salons with conceited, rude or inconsiderate hairdressers and staff. Why is E Salon totally different on this respect? How do you address complaints from purchasers?
Emiliano: First of all, hairdressers are a mirrored image of their leader. You do not have rude or conceited staff members–you might have rude and smug owners. Hairdressers globally, actually Humanity globally wakes up each morning and needs to offer their best. Then they get to work and are rude only because they aren’t appreciated or lack self worth. It is the duty of every chief to dedicate themselves to their staff and to encourage their workforce to cooperate in a spirit of harmony.
The one cause we’re profitable is because I dedicate myself to my team. I made a promise a long time in the past that when one among my staff members leave, they are going to go away a greater human being and a greater hairdresser. It’s easy in charge our staff members for making errors and for not being good enough. However I can guarantee that if we ALL, together with OWNERS, realized that the particular person looking back at us in the mirror was responsible for the state of our life, then this trade, let alone this world, would be a higher place.
I practice my people to see themselves as truly nice human beings, and by doing this they may see greatness in everyone else. I promise to offer them a unprecedented life and that’s what my function is. My staff members are the most pleasant and commentable folks I know.
At E Salon we treat the Human Being, not the hair. We encourage and welcome any feedback. Complaints are an opportunity to show the world what kind of human being you are. Many hairdressers take a complaint like a personal assault on them. As a pacesetter it is our accountability to coach our individuals properly and nurture them and their spirit.
I’m sorry; there aren’t any impolite and arrogant hairdressers in southampton—just incapable leaders. At all times see the human being and provides your finest in evey second in each situation. What you give is what you get—it’s that simple.